Customer Support Automation Specialist

Billtrust US Careers(13 days ago)

RemoteFull TimeMedior$80,000 - $84,000Customer Support

About this role

Customer Support Automation Specialist at Billtrust focuses on improving customer self-service and reducing support cases by optimizing the company’s AI chatbot and knowledge base. The role leverages AI-driven insights to design workflows and align Help Center content with customer experience goals while partnering with content and cross-functional teams.

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Required Skills

Chatbot Optimization
Knowledge Base
AI Analytics
Workflow Design
KPI Monitoring
Content Writing
Project Management
Cross-Functional Collaboration
Communication
Problem Solving

About Billtrust US Careers

billtrust.com

Billtrust is a SaaS provider that automates accounts receivable and order-to-cash workflows using AI to accelerate collections, improve cash application, and optimize cash flow. Its platform combines electronic invoicing, payments, credit and collections, and analytics with integrations to ERPs and payment rails so B2B companies can reduce DSO and manual work. Billtrust emphasizes AI-driven process orchestration, straight-through reconciliation, and customer self-service to lower costs and improve working capital.