Knowledge Base Specialist

Axi(1 month ago)

MalaysiaOnsiteFull TimeJunior$61,381 - $82,670 (estimated)Customer Support

About this role

The Knowledge Base Specialist at Axi ensures the Help Center and internal documentation align with company goals and support an effective self-service experience. The role focuses on maintaining content quality and enabling AI-driven support while ensuring regional and regulatory relevance. This position acts as a bridge between product, operations, and support teams to improve customer experience and reduce unnecessary support escalations.

View Original Listing

Required Skills

Content Creation
Content Maintenance
AI Structuring
Localization
Self-Service
Platform Optimization
Content Governance
Collaboration
Chatbot Training
Chatbot Review

+4 more

About Axi

axi.com

Axi is a global online forex and CFD broker that gives retail and institutional traders access to currency pairs and CFDs across indices, commodities, metals and cryptocurrencies. It provides popular trading platforms (MetaTrader desktop, web and mobile), tight spreads and fast execution plus value‑added tools such as VPS hosting, advanced charting and trade analytics. Axi operates under multiple regulatory regimes with segregated client funds and risk protections, and complements its trading offering with market research, educational resources and multi‑channel customer support.