AI Conversation Quality Specialist (Voice & Digital) - Sales

AnyVan

4 months ago

3.8 on Glassdoor

Cape Town, South Africa

Hybrid

Full Time

Medior

0 applicants

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About this role

The AI Conversation Quality Specialist (Voice & Digital) at AnyVan is responsible for optimizing AI-powered sales agents by analyzing conversation transcripts, identifying missed revenue opportunities, and refining objection handling. This role involves driving sales conversion through rigorous A/B testing and experimentation, ensuring the AI maintains a high-performance sales tone while complying with operational standards. The Specialist will create and maintain a best-in-class sales response library and implement daily improvement cycles to ensure the AI behaves like top human sales representatives, with a focus on detail and continuous enhancement.

Skills

About AnyVan

www.anyvan.com

AnyVan is a European online marketplace that connects users with delivery, transport, and removal services through a network of transport partners who bid for their jobs. Founded in 2009, the platform offers a range of services including home removals, van hire, self-storage, and car transport. Customers appreciate AnyVan for its user-friendly interface and competitive pricing, making logistics solutions more accessible and efficient. With a strong focus on sustainability, the company aims to reduce wasted transportation miles while providing reliable services.