UX Conversational Designer

Liberate(1 month ago)

HybridFull TimeSenior$113,640 - $152,890 (estimated)Design

About this role

A Senior Conversation UX Designer at Liberate defines and elevates how insurance customers interact with the company’s AI-powered voice and chat agents. The role focuses on shaping conversational strategy, tone, and architectures that balance enterprise workflows, empathy, and compliance. It is a cross-functional position partnering with Product, Engineering, and Customer Success to deliver scalable, user-centered AI interactions that drive measurable business outcomes.

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Required Skills

Conversation Design
Prompt Engineering
LLM Optimization
UX Writing
User Research
Usability Testing
Design Leadership
Team Collaboration
Stakeholder Management
Mentoring

+7 more

About Liberate

liberateinc.com

Liberate Voice AI provides conversational voice AI that answers inbound calls with human‑like dialogue, enabling 24/7 support and answering 100% of calls with no wait time. The platform automates routine interactions to deliver consistent 5‑star service while freeing live agents to focus on higher‑value or complex issues. Organizations use Liberate to eliminate hold time, scale voice support, and improve overall customer experience without adding headcount.