AI Customer Experience Manager
PlayOn(12 days ago)
About this role
PlayOn is seeking an AI Customer Experience Manager to oversee the development and management of conversational AI bots, enhancing customer support and satisfaction through innovative AI solutions. The role involves collaboration across teams, monitoring AI performance, and staying up-to-date with industry trends.
Required Skills
- Conversational AI
- Natural Language Processing
- API Integration
- Data Analytics
- Chatbot
- Voicebot
- Customer Experience
- AI Management
- Segmentation
- Reporting
About PlayOn
playonsports.comPlayOn is a platform for high school sports that bundles digital ticketing, live streaming, stats, coaching tools, social content, and team websites into a single solution. It lets schools, teams, and leagues sell tickets, broadcast games, publish live statistics and social content, and manage team sites from one place. PlayOn helps athletic programs increase revenue, boost visibility for teams and athletes, and simplify game-day and content workflows.
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