AI Specialist, Customer Success
Zendesk
About this role
The AI Success Specialist at Zendesk is a customer advisory expert focused on accelerating customer realization of business value from AI agents. This role involves working closely with customers at all organizational levels to maximize outcomes, drive innovation, and ensure ROI from Zendesk’s AI solutions.
Skills
Qualifications
About Zendesk
zendesk.comDiscover AI-powered, award-winning customer service software trusted by 200k customers. Make customers happy via text, mobile, phone, email, live chat, social media.
Recent company news
TracxnZendesk - 2026 Funding Rounds & List of Investors
4 days ago
PR NewswireZendesk Acquires Unleash to Enhance AI-first Employee Service Business
Dec 18, 2025
SaaStrIs Zendesk Building a Glean Competitor with Its Unleash Acquisition? Not Exactly, But Here’s What’s Really Happening
Dec 19, 2025
CX TodayZendesk Acquires Unleash, Introduces AI Enterprise Search Tool
Dec 22, 2025
The AI Economy | Ken YeungZendesk Eyes $500M in AI ARR by 2026
Dec 2, 2025
About Zendesk
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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