Senior Customer Success Manager

United States - Genesys Cloud Services, Inc.(3 months ago)

HybridFull TimeSenior$132,261 - $176,888 (estimated)Customer Success

About this role

A Senior Customer Success Manager in Tokyo at Genesys partners with enterprise customers to drive CX transformation using the Genesys Cloud AI-powered Experience Orchestration platform. The role focuses on enabling customers to realize measurable business outcomes and maximize their investment through strategic, consultative engagement. The position represents the customer as a trusted advisor across the customer lifecycle to ensure long-term success and value realization.

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Required Skills

Customer Success
Account Management
CX Strategy
Adoption
Retention
Upsell
Executive Engagement
Stakeholder Management
Salesforce
Presentation Skills

Qualifications

Bachelor's Degree in Tech or Business
Japanese (Native/Fluent)
English (Business)

About United States - Genesys Cloud Services, Inc.

genesys.com

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