Analyst - Customer Service
Alight Solutions(2 months ago)
About this role
The Analyst - Customer Service (T3) represents the Service Center and delivers timely, accurate customer support via phone and web chat. This post-go-live/certification role communicates complex client plans and provisions clearly to drive first-call resolution and positive participant experiences. The analyst reports to an assistant manager and may be aligned to multiple clients across various domains.
Required Skills
- Customer Service
- Phone Support
- Web Chat
- Communication
- Plan Articulation
- SLA Management
- Quality Assurance
- Documentation
- Analytical Skills
- MS Office
+3 more
Qualifications
- BA
- B.Com
- BCA
About Alight Solutions
alight.comAlight works with the best-known brands to create a benefits advantage -- an opportunity to optimize costs while delivering a world-class benefits experience.
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