Analyst, Enterprise Service Desk
Abacus Group LLC(2 days ago)
About this role
An Enterprise Service Desk Analyst provides technical support and customer service to clients, troubleshooting a variety of hardware, software, and network issues. The role involves working with internal and client teams to resolve technical problems efficiently while maintaining high-quality service standards.
Required Skills
- Microsoft Support
- Active Directory
- O365
- Citrix XenApp
- VMware
- Networking
- Help Desk
- Troubleshooting
- Customer Service
- Security
About Abacus Group LLC
abacusgroupllc.comAbacus Group is a managed IT and cybersecurity firm that specializes in serving financial services organizations, supporting 700+ firms globally. It provides end-to-end managed IT and security services — including proactive monitoring, incident response, cloud and infrastructure management — tailored to the compliance and risk needs of financial institutions. Abacus markets itself as a trusted, industry-focused partner that helps clients prevent, detect, and recover from cyber threats while maintaining regulatory requirements. The company recently merged with Medicus IT to broaden its capabilities and scale.
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