Analyste, planification des effectifs
Intact Financial(2 months ago)
About this role
A Workforce Planning Analyst at Intact supports staffing and service-level goals by monitoring call volumes, producing operational reports, and optimizing schedules to meet growth, quality and financial objectives. The role contributes to daily operational performance and cross-country collaboration within a hybrid work model.
Required Skills
- Service Level
- Real-Time Monitoring
- Schedule Optimization
- Reporting
- Forecasting
- Data Analysis
- Excel
- Power BI
- Nice-WFM
- Verint
+6 more
Qualifications
- University Or College Diploma (Business, Math, Statistics, Economics, Computer Science, Engineering)
- Authorization To Work In Canada
About Intact Financial
intactfc.comIntact is the largest provider of property and casualty insurance in Canada through its subsidiaries Intact Insurance, belairdirect and Brokerlink.
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