SO, Real Time Analyst
UOB(6 months ago)
About this role
Workforce Management role at UOB focused on ensuring contact centre service level agreements are met and supporting staffing and scheduling needs. The position involves monitoring program performance, producing regular reports, and contributing to process improvement within the bank's operations team.
Required Skills
- Microsoft Excel
- VBA
- Data Analysis
- Reporting
- Scheduling
- Forecasting
- Workforce Management
- Verint
- Avaya
- CMS
+4 more
Qualifications
- Degree or Diploma
About UOB
uobgroup.comUOB is rated as one of the world's top banks, with a global network of 500 branches and offices across 19 countries and territories in Asia Pacific, Europe and North America.
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