Assistente de Customer Success

Skydropx(25 days ago)

Curitiba, BrazilOnsiteFull TimeJunior$64,054 - $85,899 (estimated)Brasil-Frenet

About this role

The Assistente de Customer Success at Frenet is responsible for mapping client needs throughout their journey and ensuring they achieve their objectives. The role involves driving engagement to prevent cancellations, managing cross-sell and up-sell strategies, proactively identifying issues and solutions, and conducting training sessions for clients. Effective communication and organization skills are essential, along with the ability to analyze customer data and negotiate successfully.

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Required Skills

Mapear Necessidades
Acompanhar Estratégias
Executar Engajamento
Reversão de Cancelamento
Propor Soluções
Aplicar Treinamentos
Contato com Clientes
Interpretar Indicadores
Boa Comunicação
Empatia

+6 more

About Skydropx

skydropx.com

Skydropx is a leading shipping platform in Mexico that simplifies the process of sending packages by connecting users with top courier services. It enables customers to quote, centralize, and track domestic and international shipments from a single interface. With a focus on efficiency and convenience, Skydropx streamlines logistics for businesses and individuals alike, making it easier to manage all their shipping needs in one place.