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© All Rights Reserved. ApplyBlast.com
genpact
This Associate role focuses on non-voice customer care, managing interactions via email, chat, and social media to resolve inquiries and complaints. Responsibilities include maintaining accurate customer records within CRM systems, adhering to standard operating procedures, and fostering customer retention through upselling and feedback collection. The position requires coordination with technical support and other departments to ensure efficient issue resolution across various products and services.
Headquarters
New York, New York, United States
Company Size
10001+ employees
Founded
1997
Genpact is an agentic and advanced technology solutions company that uses process intelligence and AI to deliver measurable outcomes for businesses. It enables digital transformation through intelligent automation, analytics, and process optimization across industries. With a global delivery network and deep domain expertise, Genpact partners with enterprises to reimagine operations, improve efficiency, and accelerate value from data-driven insights. The company emphasizes practical, ROI-focused technology solutions that blend AI, automation, and process excellence to drive tangible business results.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for genpact.
11% above the average for this role