Associate IV- Donor Advocate Team (Remote in USA)
St. Jude(1 month ago)
About this role
The Associate IV on the Donor Advocate team is a donor-focused specialist who serves as a central resource for resolving donor concerns and supporting call center agents. The role ensures a positive donor experience and acts as a liaison for specialized networks or accounts while contributing to process improvements and organizational goals.
Required Skills
- Escalation Handling
- Donor Relations
- Communication
- Root Cause
- Process Improvement
- Documentation
- Training
- Mentoring
- Microsoft Office
- Data Analysis
+1 more
Qualifications
- High School Diploma or GED
About St. Jude
stjude.orgA leading children’s hospital, St. Jude treats the toughest childhood cancers and pediatric diseases. Learn about patient referrals, and donate so families never receive a bill for treatment, travel, housing or food.
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