Associate Manager, Customer Experience Advocate
Opendoor(28 days ago)
About this role
The Experience Advocate Associate Manager will lead and develop a team that delivers daily customer support across multiple channels, ensuring a world-class experience for buyers, sellers, agents, and neighbors. This role focuses on hands-on coaching, driving operational improvements through customer insights, and partnering with cross-functional teams to remove blockers. The position is based in Miami and reports to the Senior Customer Experience Manager.
Required Skills
- Team Leadership
- Coaching
- Performance Management
- Staffing
- Escalation Management
- Problem Solving
- Communication
- Cross-Functional
- Recruiting
- Onboarding
+6 more
About Opendoor
opendoor.comOpendoor Labs, Inc. (Opendoor) is a San Francisco–based real estate technology company that buys and sells homes directly through an online platform, offering instant cash offers so homeowners can skip listing, showings, and lengthy timelines. Homeowners can request a free offer and choose a closing date that fits their schedule while Opendoor manages inspections, repairs, and transaction logistics. The company also provides related services such as trade‑ins, financing options, and resale listings to simplify moving between homes. Customers use Opendoor for a faster, more convenient, tech‑driven alternative to traditional real estate transactions.