Associate Principal, CX Application Strategy

TELUS Digital(1 month ago)

HybridFull TimeSenior$97,416 - $121,771CX Strategy

About this role

The Associate Principal, CX Application Strategy will drive digital and AI transformation initiatives across contact center operations, shaping strategic recommendations and partnering closely with CX strategy and AI product teams. This leadership role involves defining how tech and AI solutions are measured and integrated, and influencing product roadmaps to deliver superior customer outcomes. The position offers the opportunity to shape the future of customer experience for TELUS Digital’s clients at a global scale.

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Required Skills

UX
AI Tools
CX Strategy
Maturity Framework
Tech Architecture
Integration
Product Deployment
Stakeholder Management
Strategic Analysis
Communication

+3 more

About TELUS Digital

telusdigital.com

Telus Digital is the digital innovation and product engineering arm of TELUS that designs and builds customer-facing services, platforms, and applications. They deliver cloud-native engineering, mobile and web experiences, e‑commerce and API platforms, and data & AI solutions across telecom, health and IoT domains. Combining product design, agile engineering and data-driven insights, Telus Digital helps accelerate digital transformation and improve customer experience. Organizations partner with them for industry expertise, scalable secure platforms, and end-to-end delivery from concept to operations.