Associate Principal, CX Application Strategy
TELUS Digital
About this role
The Associate Principal, CX Application Strategy will drive digital and AI transformation initiatives across contact center operations, shaping strategic recommendations and partnering closely with CX strategy and AI product teams. This leadership role involves defining how tech and AI solutions are measured and integrated, and influencing product roadmaps to deliver superior customer outcomes. The position offers the opportunity to shape the future of customer experience for TELUS Digital’s clients at a global scale.
Skills
About TELUS Digital
telusdigital.comTelus Digital is the digital innovation and product engineering arm of TELUS that designs and builds customer-facing services, platforms, and applications. They deliver cloud-native engineering, mobile and web experiences, e‑commerce and API platforms, and data & AI solutions across telecom, health and IoT domains. Combining product design, agile engineering and data-driven insights, Telus Digital helps accelerate digital transformation and improve customer experience. Organizations partner with them for industry expertise, scalable secure platforms, and end-to-end delivery from concept to operations.
Recent company news
BleepingComputerTelus Digital confirms breach after hacker claims 1 petabyte data theft
7 hours ago
The Globe and MailTelus investigating hack of its digital services arm
2 hours ago
Stock TitanInside 2 trillion-token AI engine TELUS uses to train call-center agents
2 weeks ago
Business WireTELUS Digital Expands into the Middle East with Opening of Dubai Office
Jul 30, 2025
Yahoo FinanceEQT to Exit Remaining Stake in TELUS Digital, a Global AI-Driven Customer Experience and Digital Solutions Leader, in Connection with TELUS Corporation's Proposed Acquisition of TELUS Digital
Sep 21, 2025
About TELUS Digital
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$97k – $122k
per year