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Director, Contact Center Platform Architecture at Zendesk - ApplyBlast

Director, Contact Center Platform Architecture

Zendesk

16 days ago

3.7 on Glassdoor

San Francisco, California, United States

Hybrid

Full Time

Director

0 applicants

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About this role

Zendesk is seeking a Director of Contact Center Platform Architecture to lead and grow a global solutions architecture team focused on customer experience, cloud contact centers, and AI. This hands-on management role involves shaping technical strategy, engaging with enterprise customers and senior executives, and collaborating across Zendesk and partner ecosystems to deliver practical solutions. The position requires deep expertise in AWS, Amazon Connect, and contact center technologies to guide complex integrations and architectural decisions.

Responsibilities

Lead and develop a global distributed team of solutions architects
Set technical direction for AWS, Amazon Connect, and AI solutions
Engage directly with enterprise customers on complex technical decisions

Skills

About Zendesk

zendesk.com

Headquarters

San Francisco, California, United States

Company Size

5001-10000 employees

Founded

2007

View Profile

Discover AI-powered, award-winning customer service software trusted by 200k customers. Make customers happy via text, mobile, phone, email, live chat, social media.