Associate Solutions Consultant

Gorgias

2 months ago

3.4 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

An Associate Solutions Consultant at Gorgias is responsible for guiding clients through technical and business challenges to implement their AI-driven customer engagement platform. The role involves collaborating with sales to understand client needs, demonstrating tailored solutions, optimizing workflows, and assisting with API integrations and automation. Additionally, the consultant engages with enterprise clients to validate the platform's fit through proof-of-concept initiatives while educating internal teams on best practices. The position requires technical proficiency in SaaS environments, strong communication skills, and an understanding of helpdesk systems.

Skills

About Gorgias

gorgias.com

Gorgias is a conversational AI platform designed specifically for eCommerce, enabling businesses to automate customer support and drive sales. With integrations for leading eCommerce platforms like Shopify, it centralizes customer communications across channels such as email, social media, and live chat, enhancing the customer experience. Gorgias leverages AI to resolve up to 60% of support inquiries efficiently, while providing actionable insights and real-time data to empower support teams. The platform has gained the trust of over 15,000 brands worldwide, establishing itself as a leader in customer engagement solutions.