Associate Support Technician (1 Year Contract)

Old Navy(2 months ago)

HybridFull TimeJunior$64,827 - $85,988 (estimated)Information Technology

About this role

Provides end-user technical support across headquarters, stores, regional offices, distribution centers and remote locations to ensure employees can work productively. The role focuses on diagnosing, resolving, or escalating hardware, software, account access, and A/V issues while delivering high customer satisfaction and consistent service quality. It supports in-person and virtual channels and uses ticketing systems to track and manage requests.

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Required Skills

Troubleshooting
Hardware Support
Mobile Devices
Printer Support
AV Support
Active Directory
Microsoft 365
ServiceNow
Ticketing
Customer Service

+2 more

About Old Navy

gap.com

Gap Inc. is a leading American retailer specializing in casual apparel and accessories for all ages, including brands like Gap, Banana Republic, Old Navy, and Athleta. Established in 1969, the company is committed to innovation and sustainability, offering stylish, high-quality clothing that caters to customers' diverse preferences. With a strong presence both online and in physical stores, Gap Inc. prioritizes a customer-centric approach, aiming to enhance the shopping experience through engaging environments and inclusive fashion choices. The company actively promotes social responsibility and community initiatives as part of its corporate values.

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