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Associate Technical Support Specialist at OpenText - ApplyBlast

Associate Technical Support Specialist

OpenText

4 months ago

3.6 on Glassdoor

Onsite

Full Time

Junior

0 applicants

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About this role

An Associate Technical Support Specialist at OpenText provides end-to-end technical support via phone and email, diagnosing and resolving complex software, application, hardware, and network issues. The role involves collaborating with senior teams on escalations, managing customer cases within SLAs, and documenting solutions to improve knowledge bases. Candidates must support Microsoft 365 environments, including Active Directory, Exchange, and Teams, while delivering high-quality customer service.

Responsibilities

Resolve complex software, application, and network issues via phone and email
Manage multiple customer cases while adhering to strict SLAs and documentation standards
Collaborate with Tier 2 and Tier 3 teams on escalations and bug investigations
Support disaster recovery testing and guide customers on data protection strategies
Maintain and update knowledge base content based on new issues and solutions