Associate Vice President, Customer Success - Tier 1 & National Accounts

01 Calix North America(3 days ago)

RemoteFull TimeSenior$205,000 - $377,200Customer Success

About this role

The Calix platform serves communication service providers by offering real-time data, automation, and insights through a cloud-first, AI-powered platform, enabling them to simplify operations, innovate, and foster growth. The company emphasizes customer success and strategic growth within the broadband industry, with a focus on leveraging technology to deliver operational and business outcomes.

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Required Skills

Customer Success
Strategic Planning
Account Management
Team Leadership
Cross-functional Collaboration
Communication
Negotiation
AI Tools
Business Outcomes
Growth Strategy

Qualifications

10+ years of leadership experience in Customer Success or enterprise software
8+ years of industry experience with Tier 1 communication providers
Experience with international markets (preferred)
Excellent communication skills
Proven ability to influence at executive level
Bias toward action and resilience
Experience in scaling teams
Familiarity with AI tools

About 01 Calix North America

calix.com

Calix Inc. is a prominent provider of cloud and software platforms, systems, and services tailored for internet service providers. The company specializes in managed services that help operators to enhance their broadband offerings and drive business growth. With a focus on delivering innovative solutions that enable high performance and scalability, Calix partners with service providers to improve customer engagement and operational efficiency.

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