Authorizations CSR for US Healthcare - ISTA Solutions

ISTA Personnel Solutions(11 months ago)

Makati, PhilippinesOnsiteFull TimeJunior$41,317 - $56,337 (estimated)Customer Service

About this role

An Authorizations Specialist at ISTA Solutions provides customer support for a US healthcare insurance account within an outsourcing/offshoring firm. The role assists customers via phone, email, and chat, maintains interaction records, and collaborates with internal teams to resolve issues. ISTA emphasizes employee satisfaction, career growth, and a culture of lifelong learning.

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Required Skills

Customer Support
Phone Support
Email Support
Chat Support
Healthcare Insurance
Authorizations
Verbal Communication
Written Communication
Empathy
Problem Solving

+3 more

About ISTA Personnel Solutions

istasolutions.com

ISTA Solutions is a remote healthcare operations partner that specializes in off-site staffing solutions for various business functions, including customer service, recruiting, payroll, and order fulfillment. With over 1,500 remote employees and a significant office presence in the Philippines, ISTA Solutions focuses on enhancing efficiency and delivering cost savings for its clients, boasting daily transactions exceeding 2 million. The company positions itself as a strategic partner rather than a traditional vendor, providing tailored support to meet the unique needs of businesses.