Automotive Technical Specialist
MSX International
About this role
A Level 1 Technical Assistant provides remote technical support for automotive repairers, focusing on diagnostics, troubleshooting, and initial case triage. The role involves communicating in the local language, adhering to processes, and escalating complex issues to higher support levels. It aims to ensure efficient service delivery and continuous improvement in automotive aftersales operations.
Skills
About MSX International
msxi.comMSX International (MSXI) is a global services firm that partners with automotive and mobility companies to deliver customer experience, warranty and claims management, and digital transformation solutions across the vehicle lifecycle. It provides contact center and field-service operations, software and analytics, connected‑vehicle services, and dealer/support solutions designed to improve customer loyalty and reduce cost-to-serve. MSXI serves OEMs, dealers, and mobility providers worldwide with technology-enabled, data-driven operations and managed services.
About MSX International
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for MSX International.
Salary
$47k – $64k
per year
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