AVP, ITSM Manager

Domino Data Lab(26 days ago)

HybridFull TimeManager$140,000 - $160,000Information Technology

About this role

The ITSM Manager at Fortitude Re leads governance and continuous improvement of core IT service management practices to ensure stable, reliable IT services across the enterprise. This role partners with Infrastructure, Cloud, Security, Applications, and business teams to reduce disruptions, improve availability, and drive disciplined operational processes. The manager also oversees the RCA program and represents ITSM outcomes to senior leadership.

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Required Skills

Change Management
Incident Management
Problem Management
Root Cause
CAB Facilitation
Stakeholder Management
Incident Coordination
ITSM Tools
Analytical Thinking
Cloud Experience

+1 more

Qualifications

Bachelors Degree
ITIL v4 Foundation
ITIL Managing Professional (Preferred)

About Domino Data Lab

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Puck (Careerpuck) is a talent discovery platform that helps companies "find your people" by surfacing curated candidate and team profiles. It focuses on improving candidate quality and cutting through sourcing noise with features like exploreable team profiles and daily highlights. Puck offers an app and paid plans for hiring teams and recruiters, delivering candidate insights and streamlined workflows. Teams use it to speed sourcing and make higher‑confidence hiring decisions.