Technical Support Engineer
Customer.io(1 day ago)
About this role
Customer.io is seeking a Technical Support Engineer to assist customers through email and live chat, addressing diverse technical support tickets, improving processes, and collaborating with product teams. The role emphasizes communication, problem-solving, and customer advocacy to enhance user experience and support product growth.
Required Skills
- Customer Support
- Zendesk
- API
- Troubleshooting
- Communication
- Support Automation
- Bug Tracking
- Email Support
- Product Knowledge
- Support Tools
About Customer.io
customer.ioCustomer.io is a data-driven customer engagement platform that helps teams design and automate personalized customer journeys across email, SMS, push, in-app and other channels. It centralizes first‑party event and profile data to power segmentation, behavior-driven workflows, content creation, A/B testing and analytics. Targeted at product, growth and marketing teams, Customer.io emphasizes privacy, deliverability and developer-friendly APIs and integrations to orchestrate lifecycle and transactional messaging.
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