Bilingual Customer Service Associate
Encoura(10 hours ago)
About this role
A Customer Service Associate role supporting educational institutions through voice and chat interactions. The position offers hands-on training and ongoing support, focusing on communication, problem-solving, and technical skills development.
Required Skills
- Amazon Connect
- Connect Assistant
- Customer Service
- Communication
- Problem Solving
- Technical Skills
- Multitasking
- Empathy
- Deescalation
- Troubleshooting
Qualifications
- High School Diploma or Equivalent
- Bilingual in Spanish and English
About Encoura
encoura.orgEncoura is a higher education enrollment solutions company that builds custom technology and services to help colleges and universities recruit, enroll, and retain students. They combine Eduventures research, advanced data science and analytics, strategic enrollment consulting, and multichannel marketing to deliver personalized outreach, predictive insights, and operational tools. Serving more than 2,000 institutions, Encoura provides analytics-driven platforms and campaign management designed to improve enrollment outcomes and ROI. Their approach blends research-backed strategy with technology to inform decisions across the student lifecycle.
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