Bilingual Customer Service Associate
Encoura
About this role
A Customer Service Associate role supporting educational institutions through voice and chat interactions. The position offers hands-on training and ongoing support, focusing on communication, problem-solving, and technical skills development.
Skills
Qualifications
About Encoura
encoura.orgEncoura is a higher education enrollment solutions company that builds custom technology and services to help colleges and universities recruit, enroll, and retain students. They combine Eduventures research, advanced data science and analytics, strategic enrollment consulting, and multichannel marketing to deliver personalized outreach, predictive insights, and operational tools. Serving more than 2,000 institutions, Encoura provides analytics-driven platforms and campaign management designed to improve enrollment outcomes and ROI. Their approach blends research-backed strategy with technology to inform decisions across the student lifecycle.
Recent company news
Campus TechnologyEllucian Officially Acquires Anthology's SIS and ERP Business
Jan 5, 2026
Education WeekBlackboard’s Parent Company Anthology Files for Bankruptcy
Oct 1, 2025
Inside Higher EdWhy an Ed-Tech Behemoth Unraveled
Oct 8, 2025
Law360Texas Judge OKs $50M Sale For EdTech Co. In Ch. 11
Nov 21, 2025
Campus TechnologyAnthology Restructures, Focuses on Teaching and Learning Business
Oct 2, 2025
About Encoura
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Encoura.
Salary
$32k
per year
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