Customer Service Associate

Encoura(5 hours ago)

RemoteFull TimeJunior$15,625 - $15,625Customer Service

About this role

This role involves supporting students, faculty, and staff through voice and chat channels in a fast-paced environment. The position offers training and opportunities to develop technical skills in customer service technologies. It is centered around customer interaction and problem-solving within the education sector.

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Required Skills

Amazon Connect
Customer Service
Communication
Problem Solving
Chat Support
Call Center
Empathy
Troubleshooting
Documentation
Technology Support

About Encoura

encoura.org

Encoura is a higher education enrollment solutions company that builds custom technology and services to help colleges and universities recruit, enroll, and retain students. They combine Eduventures research, advanced data science and analytics, strategic enrollment consulting, and multichannel marketing to deliver personalized outreach, predictive insights, and operational tools. Serving more than 2,000 institutions, Encoura provides analytics-driven platforms and campaign management designed to improve enrollment outcomes and ROI. Their approach blends research-backed strategy with technology to inform decisions across the student lifecycle.

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