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Bilingual Member Support Expert - Canada at Alan - ApplyBlast

Bilingual Member Support Expert - Canada

Alan

7 hours ago

4.4 on Glassdoor

Toronto, Ontario, Canada

Hybrid

Full Time

Medior

0 applicants

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About this role

This role involves providing timely, transparent, and empowering support to Alan members while helping them maximize the value of their coverage. The position also focuses on scaling Care operations in Canada by adapting existing processes to the local context and collaborating with cross-functional teams to improve the member experience. The ideal candidate will leverage technology and AI to enhance efficiency and contribute to continuous improvement within a fast-paced environment.

Responsibilities

Provide timely and transparent support to Alan members
Adapt and create Care processes for the Canadian context
Collaborate with Product and Operations on strategic initiatives

Skills

About Alan

alan.com

Headquarters

Paris, Île-De-France, France

Company Size

501-1000 employees

Founded

2016

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Alan is a health technology company based in Paris that combines prevention and insurance to support individuals in managing their physical and mental health. Founded in 2016, Alan strives to deliver a unique user experience that empowers users to take proactive steps towards their health. The company offers personalized health solutions, making healthcare accessible and efficient through innovative digital tools. Alan aims to redefine the traditional insurance model by emphasizing prevention and comprehensive health support.