Bilingual Real Time Support - CDCP
Sun Life(11 days ago)
About this role
A Real Time Support agent at Sun Life assists frontline agents with live calls, providing system navigation, information, and support. The role involves supporting the Canadian Dental Care Plan by resolving inquiries, updating information, and identifying process improvements, all while maintaining care and empathy. The position offers flexible work arrangements and opportunities for growth within the organization.
Required Skills
- Customer Service
- Communication
- Active Listening
- Problem Solving
- Time Management
- Knowledge Management
- Empathy
- Process Improvement
- Supportive Communication
- Call Center
About Sun Life
sunlife.comSun Life is a financial services company providing financial planning, life insurance, health insurance, investments and more.
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