Bilingual (Spanish) Contact Center Supervisor - Mortgage
MANUFACTURERS AND TRADERS TRUST COMPANY(18 days ago)
About this role
This role is a first-level management position within the Contact Center at M&T Bank, responsible for supervising and coordinating a team of 10-15 employees to meet departmental objectives. It involves guiding staff, ensuring compliance, and participating in process improvements while operating under minimal supervision.
Required Skills
- Supervision
- Customer Service
- Banking Operations
- Process Improvement
- Regulatory Compliance
- Microsoft Office
- Communication
- Team Leadership
- Problem Solving
- Languages
About MANUFACTURERS AND TRADERS TRUST COMPANY
mandtbank.comN/A
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