Bilingual Supervisor, Group Benefits Contact Centre
Manulife(6 days ago)
About this role
The Bilingual Supervisor for the Contact Centre oversees daily operations, guides and mentors team members, and ensures high service standards in a customer-focused environment. The role involves team management, performance monitoring, and supporting employee engagement while working in a hybrid work setting.
Required Skills
- bilingual
- Customer Service
- Leadership
- Performance Management
- Microsoft Office
- Problem Solving
- Team Mentoring
- Operations Management
- Analytics
- English
About Manulife
manulife.comManulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
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