Billing Support Specialist - US Remote
Fastly(9 days ago)
About this role
Fastly is seeking a Billing Support Specialist to join their Customer Experience and Support team. The role involves working closely with internal teams to resolve billing inquiries, explain charges, and improve billing processes, all while providing high-quality customer service. The position offers an opportunity to work in a fast-paced environment within a company that values innovation and diversity.
Required Skills
- Excel
- Customer Service
- Billing
- Analytics
- Communication
- Problem Solving
- Support Systems
- Financial Reporting
- NetSuite
- Salesforce
About Fastly
fastly.comFastly is an edge cloud platform that helps companies deliver faster, safer, and more scalable websites, apps, and streaming media. It offers a high-performance CDN, real-time video delivery, edge compute and caching, and security services such as WAF and DDoS protection, along with observability and developer-friendly APIs. Fastly’s global, programmable edge network emphasizes low latency, instant cache invalidation, and fine-grained traffic control to accelerate dynamic content and modern web architectures. Customers use Fastly to improve performance, security, and scalability while running logic and gaining insights at the edge.
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