Billing Support
Weave(29 days ago)
About this role
The Billing Support representative at Weave is responsible for assisting customers with their billing-related inquiries through inbound phone calls and follow-up emails. This role involves clarifying billing terms, managing customer requests, addressing overdue accounts, and upselling services, all while delivering superior customer service. The position requires strong communication skills, a customer-centric attitude, and the ability to troubleshoot issues efficiently, contributing to overall customer satisfaction and retention.
Required Skills
- Customer Support
- Phone Communication
- Written Communication
- Billing Clarification
- Customer Follow-up
- Upselling
- Problem Resolution
- Soft Skills
- Technology Adaptability
- De-escalation Skills
+2 more
About Weave
www.getweave.comWeave is an all-in-one communication platform designed for small businesses. It combines a state-of-the-art phone system with a variety of communication tools to streamline operations. With Weave, businesses can automate tasks, manage schedules efficiently, accelerate payment processes, and enhance customer interactions through improved review collection. The platform aims to transform the way small businesses communicate and engage with their clients.