Bitcoin Customer Success Advocate

Block(1 month ago)

RemoteFull TimeMedior$44,320 - $59,240Customer Support

About this role

The role is a Bitcoin Customer Support position on Cash App’s Bitcoin team, focused on delivering help for on-chain and Lightning transactions to a global user base. It supports customers across voice, messaging, and email while investigating transactions using blockchain explorers and other tools. The team aims to be the go-to support destination for Bitcoin users and contributes to improving the overall product experience.

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Required Skills

Customer Service
Voice Support
Messaging Support
Email Support
Bitcoin Transactions
Wallet Management
Account Security
Issue Resolution
Collaboration
Escalation

+17 more

Qualifications

Cryptocurrency/Blockchain Certification

About Block

block.xyz

Block, Inc. builds technology to increase access to the global economy by connecting businesses and consumers across commerce, payments, and financial services. Its ecosystem includes Square (merchant point‑of‑sale, payments, hardware and business tools), Cash App (peer‑to‑peer payments, banking, investing and crypto), Afterpay (buy‑now‑pay‑later), TIDAL (music streaming), Bitkey (blockchain/security products) and Proto (R&D and product incubation). Block offers payments processing, merchant services, lending, payroll, subscriptions, developer APIs and integrated hardware aimed at simplifying commerce for small businesses and individuals. The company emphasizes developer-friendly tools and consumer apps to expand financial inclusion globally.