Business Analyst (Contact Center)
Covetrus(2 months ago)
About this role
The Business Analyst (Contact Center) at Covetrus will establish a centralized Finance/Accounting Shared Services contact center to support customer, vendor, and employee inquiries across Payroll, Invoice-to-Pay, and Order-to-Cash. This individual contributor role focuses on designing scalable processes, self-service tools, and multi-channel interaction strategies to improve service delivery and the user experience.
Required Skills
- Service Delivery
- Help Desk
- Ticketing Systems
- Chatbots
- AI Agents
- Telephony
- Knowledge Management
- SLA Management
- KPI Reporting
- Stakeholder Management
+4 more
Qualifications
- Bachelor's Degree
- Project Management Certification
- Six Sigma
About Covetrus
covetrus.comCovetrus is a global animal-health technology and services company that puts the vet at the center of all that we do. Learn about our mission to empower and elevate your practice from end to end and improve clinical and financial outcomes for veterinarians.
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