Empower AI
The Business Analyst (Customer Experience and Reporting) transforms service data and customer feedback into actionable reports, roadmap items, and requirements to drive continuous improvement for an enterprise IT Customer Support Services program. This role involves analyzing performance metrics, documenting business requirements for CX and automation initiatives, and supporting governance reviews. The position bridges operations, dashboard teams, and government stakeholders to enhance customer experience and operational efficiency.
Headquarters
Reston, Virginia, United States
Company Size
1001-5000 employees
Founded
1989
Empower AI is a U.S. federal government contractor providing artificial intelligence and technology solutions to the military and civilian agencies.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Empower AI.
43% above the average for this role