Business Consultant, AI Strategy
NICE(28 days ago)
About this role
The Business Consultant is a senior strategic consulting role within NiCE’s Value Realization Services focused on partnering with enterprise customers and executives to shape AI-driven customer experience and contact center strategies. The role operates at the intersection of strategy, methodology, and client engagement, contributing to NiCE’s value realization frameworks and thought leadership. It is oriented toward ensuring measurable business impact and sustaining long-term customer value.
Required Skills
- Strategic Advisory
- Business Cases
- Financial Modeling
- ROI Analysis
- AI Strategy
- Automation
- Analytics
- Decisioning
- CX Economics
- Change Management
+7 more
About NICE
nice.comNICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.