Business Consultant, Change Management
NICE(28 days ago)
About this role
A Senior Change Management Consultant at NiCE advises enterprise contact center customers on driving adoption of new applications, processes, and AI-enabled capabilities. The role serves as an expert advisor and coach to customer teams and consulting colleagues, providing guidance, templates, and change frameworks to translate technical and operational plans into workplace practices. It partners closely with business and application consultants to align change efforts with engagement milestones and success criteria.
Required Skills
- Change Management
- Stakeholder Engagement
- Workshop Facilitation
- Communication
- Coaching
- Executive Presence
- AI Adoption
- Enablement
- Content Creation
- Collaboration
Qualifications
- PROSCI Certification
About NICE
nice.comNICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.