Call Center Agent | Full Time | Day
Concord Hospital Health System(30 days ago)
About this role
The Call Center Agent is the primary access point for patients and families at a hospital, providing timely, empathetic, and compassionate customer service. The role involves handling incoming calls to schedule appointments, update insurance and demographic information, assist with medication refills, and create and maintain medical records. The agent supports coordination of patient care across services and contributes to team performance metrics.
Required Skills
- Communication
- Problem Solving
- Accuracy
- Keyboarding
- EMR Scheduling
- Insurance Verification
- Patient Triage
- Customer Service
- Multitasking
Qualifications
- High School Diploma or GED
About Concord Hospital Health System
concordhospital.orgN/A
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