Call Center Specialist I or II

Monument Health(1 month ago)

Rapid City, SD, United StatesOnsiteFull TimeJunior$35,240 - $42,800CS Patient Call Center

About this role

A Call Center Specialist at Monument Health serves as a primary patient-facing representative based in Rapid City, SD, handling communications related to appointments, insurance, and billing while representing the organization professionally. The role emphasizes accurate information delivery, empathetic interactions, and adherence to healthcare privacy standards, and it reports to the Call Center Supervisor. This is a full-time (40 hours/week) position with opportunities for performance-based bonuses tied to quality and patient satisfaction.

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Required Skills

Call Handling
Appointment Scheduling
EHR
Insurance Verification
Billing
HIPAA Compliance
De-escalation
Outbound Calling
Patient Communication
Performance Tracking

Qualifications

High School Diploma/GED Equivalent

About Monument Health

monument.health

Monument Health is an integrated healthcare system in Western South Dakota and Eastern Wyoming. Our hospital serves greater Rapid City & the Black Hills.

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