Call Center Senior Manager
1-800 Contacts(29 days ago)
About this role
This role is part of a high-performing team responsible for ensuring the company’s compliance with the Fairness to Contact Lens Consumers Act (FCLCA) and the Contact Lens Rule (CLR). The position focuses on improving the customer verification experience and supporting agent and eye care provider satisfaction, with opportunities to develop into senior leadership within the company.
Required Skills
- Operational Leadership
- People Management
- Coaching
- Project Management
- Process Management
- Compliance
- KPI Monitoring
- Communication
- Administrative Skills
- Legal Comprehension
About 1-800 Contacts
1800contacts.com1-800 Contacts is a leading online retailer specializing in contact lenses and related eye-care products. The company streamlines ordering with online prescription management, reorders and fast shipping, plus customer support that helps verify prescriptions and answer fit questions. They sell major brand lenses, solutions and accessories through their website and mobile app, focusing on convenience, refill reminders, and easy delivery for everyday wearers.
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