Call Center Service Advocate I - Remote
Clinical Careers Page(13 days ago)
About this role
The Contact Center Service Advocate I at Oak Street Health provides exceptional customer service by scheduling patient appointments, managing inquiries, and maintaining accurate records. This role involves handling calls, data entry, and collaboration with medical staff in a remote setting, aiming to deliver a positive patient experience.
Required Skills
- Customer Service
- Scheduling
- Data Entry
- Communication
- Problem Resolution
- Remote Work
- EMR
- Multitasking
- Telephone Etiquette
- Team Collaboration
About Clinical Careers Page
cvshealth.comCVS Health is America's leading health solutions company, providing integrated services across retail pharmacy (CVS Pharmacy), pharmacy benefits management (CVS Caremark), and health insurance (Aetna). The company offers pharmacy services, health plans, clinical care (including MinuteClinic), and health-and-wellness programs for consumers, employers, and government payers. By combining a large national retail footprint with claims processing, care management, and clinical services, CVS Health aims to coordinate care, lower costs, and improve health outcomes. Businesses and consumers use its solutions for medication management, plan administration, and in-person and virtual care.
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