Call Center Supervisor / Lead Operator - NIH Call Center Support
cFocus Software Incorporated
About this role
A Call Center Supervisor at cFocus Software Inc. supports the NIH Call Center Services, overseeing daily operations, ensuring service quality, managing staff, and handling critical communications including emergency responses. The role involves leadership in a fast-paced, high-volume environment that plays a vital role in healthcare communication.
Skills
About cFocus Software Incorporated
cfocussoftware.comcFocus Software Incorporated is a CMMC Level 2–certified software and IT services company focused on delivering secure software development and compliance support. They serve government and defense contracting customers with cybersecurity, cloud and infrastructure modernization, and managed IT/engineering services designed to meet federal security requirements. cFocus provides consulting, implementation, and ongoing managed services to help organizations achieve and maintain CMMC and related compliance controls.
About cFocus Software Incorporated
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$98k – $133k
per year