Call Taker

The Call Taker position involves answering incoming phone calls for service, utilizing Emergency Medical Dispatch procedures to determine the nature of each call, and providing pre-arrival instructions to callers. The role requires maintaining computer-aided dispatch systems, ensuring a clean and secure work environment, and communicating effectively with company units, healthcare facilities, and other agencies. The position demands strong organizational skills, the ability to work in a high-pressure environment, and adherence to company policies and safety protocols.