Care & Integration Engineers Ops

Agicap(20 days ago)

HybridFull TimeSenior$132,570 - $177,422 (estimated)Customer Success Operations

About this role

Agicap is a fast-growing European fintech scale-up building a cash-flow management and forecasting platform for mid-market companies. The CS Care & Integration Engineer Ops role sits within the Customer Success Operations team in Lisbon and partners closely with the VP of Operations to support scalable growth toward €100M+ ARR. The position centers on building global standards for customer care and integration workflows across markets.

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Required Skills

Process Design
Workflow Mapping
Playbooks
SLA Management
TAT Definition
Customer Care
Data Integration
Bottleneck Analysis
Root Cause Analysis
Process Optimization

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About Agicap

agicap.com

Agicap is a cash flow management software that gives companies real-time visibility and control over their treasury, enabling them to manage cash flow, pay invoices, and follow up on account receivables. The platform offers automated cash forecasting, scenario planning, and integrations with bank accounts and accounting tools to centralize financial data. Built for finance teams and SMEs, Agicap streamlines cash operations, improves liquidity planning, and facilitates collaboration across stakeholders. It operates across multiple markets with multilingual support and a focus on simplifying treasury management.