Product Specialist

Yext(12 days ago)

RemoteFull TimeMedior$100,729 - $134,146 (estimated)Customer Support

About this role

A Product Specialist (Technical Support) at Hearsay Systems is part of Yext’s Customer Support organization focused on ensuring enterprise clients have a positive experience with Hearsay products. This fully remote, Philippines-based position operates overnight Manila-time hours and supports B2B SaaS and FinTech customers within the integrated Yext–Hearsay business.

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Required Skills

Technical Support
APIs
Implementation Management
Project Management
Zendesk
JIRA
Looker
Intercom
Troubleshooting
Customer Service

+4 more

About Yext

yext.com

Yext is a digital presence platform that helps multi-location brands manage and deliver accurate business information and content across search engines, maps, directories, and their own websites. Its core offerings include a Knowledge Graph, Listings management, Pages, Reviews, Search/Answers, and tools for content delivery, local listing sync, reputation management, and analytics. Yext centralizes structured business data, syncs it to partner networks, and surfaces AI-driven answers on site search and third-party platforms to boost discovery and customer engagement. Companies choose Yext for its integrations, global scale, developer-friendly APIs, and industry-focused solutions for marketing, support, commerce, and workplace needs.