Case Manager
Harman International(1 year ago)
HybridFull TimeMedior$71,536 - $96,154 (estimated)Customer Support
Apply NowAbout this role
The Case Manager at HARMAN is responsible for effectively managing and assigning customer support cases to engineers, ensuring timely responses and adherence to service level agreements (SLAs). The role involves monitoring incoming queues, generating reports, and coordinating with various service lines to optimize case management processes and enhance workload balance.
Required Skills
- Case Management
- Queue Monitoring
- Communication
- Process Improvement
- SLA Compliance