CC Knowledge Expert

Payoneer(1 month ago)

HybridFull TimeMedior$78,716 - $105,629 (estimated)Operations

About this role

The Knowledge Expert at Payoneer is a specialist who ensures consistent, up-to-date knowledge across Operations and Services to support customer-facing teams. This role acts as a liaison between management, team leads, and representatives to surface issues, support continuous improvement, and maintain high service quality. The position is based in Manila and operates in a hybrid, full-time capacity.

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Required Skills

Knowledge Management
Live Support
Escalation Handling
QA Monitoring
Trend Analysis
Project Management
Coaching
Customer Service
Multitasking
Communication

Qualifications

Bachelor’s Degree

About Payoneer

payoneer.com

I couldn't find any visible company text in the HTML you supplied — the page mainly contains WP Rocket lazy-load and performance scripts. Assuming this is for WP Rocket, here’s a concise profile: WP Rocket is a WordPress performance and caching plugin that speeds up websites through page caching, cache preloading, lazy loading of images, file minification/concatenation, database optimization, and CDN integration. It targets site owners, agencies, and developers who want an easy-to-configure way to improve page load times and Core Web Vitals without deep technical setup. WP Rocket is a paid plugin known for straightforward setup, broad compatibility with themes and hosts, and active support and documentation.

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