CharMeck 311 Customer Service Representative

Career Page Only(27 days ago)

OnsiteFull TimeJunior$48,000 - $0Housing & Neighborhood Services Department

About this role

A CharMeck 311 Contact Center Representative is a front-line customer service role for the City of Charlotte and Mecklenburg County, serving as the primary point of contact for citizen inquiries and service requests. The position represents the CharMeck 311 program to the public and operates within a high-volume call center environment with variable schedules, including essential-duty assignments during events or inclement weather.

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Required Skills

Customer Service
Call Handling
Multitasking
Computer Literacy
Data Entry
Confidentiality
Conflict Resolution
Schedule Adherence
Communication
Bilingual Spanish

Qualifications

High School Diploma or Equivalent

About Career Page Only

charlottenc.gov

The City of Charlotte is the municipal government serving Charlotte, North Carolina, responsible for delivering public services including public safety, transportation, utilities, parks and recreation, planning, and economic development. It provides online resources and transactional services for residents, businesses, and visitors — from permits and bill pay to maps, public meeting information, and emergency alerts. Charlotte emphasizes sustainable growth, infrastructure investment, and community engagement through neighborhood programs, transparency, and partnerships with regional and private stakeholders.

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