Workforce Management Analyst - Remote
Flagstar Bank
About this role
The Workforce Management Analyst is responsible for overseeing the daily operations of the Customer Engagement Center, ensuring optimal performance of client-facing teams by monitoring call volume trends, schedule adherence, and queue management. They serve as a central coordinator in the contact center, providing real-time operational insights, building reporting skills, and supporting team performance. The role offers opportunities for career advancement into more complex analysis and reporting positions.
Skills
About Flagstar Bank
flagstar.comN/A
Recent company news
PR NewswireFLAGSTAR BANK RECOGNIZED FOR ITS COMMITMENT TO SERVING MIDDLE MARKET CUSTOMERS
2 days ago
MarketBeatBarclays PLC Has $36.02 Million Holdings in Flagstar Bank, National Association $FLG
1 day ago
Miami's Community NewsBusiness Beyond the Beach Talk Show: Bill Reynolds, Branch Leader at Flagstar Bank
1 week ago
Insider MonkeyWhat Makes Flagstar Bank, National Association (FLG) a Good Investment?
2 days ago
Crain's Detroit BusinessFlagstar weathered a merger and restructuring. Now, it's shifting its focus.
Jan 14, 2026
About Flagstar Bank
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Flagstar Bank.
Salary
$47k – $8k
per year